What is the customer journey map to purchase a new mattress, including the touch points, channels, info, brand interaction, customer feeling, along the steps from discovery, interest, purchase, to after-purchase based on "The Consumer Decision-Making Process" and "The Digital Customer Journey" in Chapter 2 of the text. Review Figures 2.2 and 2.6?

Beside answering the questions through writing the essay, how will the customer journey map look like? (Would be great to have a map, using free templates from sites like canva and xtensio / hand-draw map is fine too)