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What is the difference between reactive and proactive customer service and can you think of an example in financial services how this could play out.
What is the difference between reactive and proactive customer service and can you think of an example in financial services how this could play out. For example if client statements are going out at the end of the month which is a week from now and you know the client's portfolio will be down 5%, what is your best method of action, if any
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