What is the fundamental idea of the Kano model?

A$.$ All categories of customer requirements have the same impact on customer satisfaction

B$.$ Different categories of customer requirements have a different impact on customer satisfaction

C$.$ All pricing categories have the same impact on customer satisfaction

D$.$ Different pricing categories have a different impact on customer satisfaction

How are the requirements that will impact customer satisfaction proportionally to their availability called?

A$.$ Basic

B$.$ Excitement

C$.$ Performance

D$.$ Reverse