. What is the key issue(s) in the case? The key issue was to convince the authorities and implement the agile methodologies in ING banking. Due to the financial sector's regulations, standards, and policies, it was very risky transition. . Who is (or are) the main protagonists? The main protagonists are: Bart Sclatmann (Chief Operating Officer) - Peter Jacobs (CIO, ING Netherlands) - On van Kemenade (CIO of the ING Group) - All Tribe, Squad members