What is the most accurate statement about direct claim and complaint messages?

Group of answer choices

Straightforward claims are those in which persuasion will be necessary to convince the reader that your claim is valid.

If you have a complaint, you$$ll get the best results if you vent your complaint online using social media such as Facebook and Twitter.

Letters establish a record of what happened more convincingly than other communication channels.

You should not expect a company to respond positively, so you should begin by demanding action.