What is the resort's service product? 

2. Why did you have a bad experience at the resort? Choose at least three of the following topics below and explain what went wrong with each:  Check-in and/or check-out  Food service  Housekeeping  Other facilities, such as the gym, swimming pool, etc.  Extra experiences/activities such as classes, day trips, etc. 

3. What do you think the resort can do in the future to prevent the problems you have had? Think of a solution for each of the three topics that you wrote about in question 2.