• What is the scope of the operations?
• Based on our reading, what roles/functions most likely exist within this operation and how do they interface with each other?
• Is this a product or service operations? Explain or provide evidence.
• As you understand the operations, what problems, risks, or issues do you see? Provide evidence for your answer.
• Assume you are the Operations Manager. Using the performance objectives of operations management (from the reading), describe your ideas for quality, speed, dependability, flexibility, and cost. Be sure to address each element.

In 2019, the Ryan Company was struggling in their manufacturing plant with the assembly of its most recent tool supporting all the local auto manufacturers.

The Operations Manager had been reviewing the metrics daily and noted that production continued to slow and output had diminished by 10% over the past two months. When trying to determine the root cause, she wondered who is to blame. She looked at her various operations within the plant, but it was not clear how to tackle the problem of slowing activity. The plant's employees are unionized and the union steward is pushing the Operations Manager to determine a course of action. Employees are concerned about the plant's success and survival.

Incoming Materials Inspection reviews and sorts Line 1 Line Line Lin 2 3 e 2 Quality Check 1 hr 3.5 hrs. 5 hrs 1.5 hr Review and Start over If Quality Issue? Good Product is packed & shipped Payment is upon receipt of product