1. What is the theory of conflicting personalities? Explain a time in your life when this theory was evident and how you resolved the problem at hand.
2. Explain what you consider to be the five most important of the nine elements in determining expectations in the role clarification exercise. Give examples of personal experiences on the job for each.
3. What are the five design options for an interteam-building program? Break each of them down, explaining how they can resolve a hypothetical work conflict.
4. Why is it important to follow up in order to maintain team effectiveness? Explain a personal experience where follow up worked or failed, and why.

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