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What is the type of quality referring to giving customers things they didn't know they wanted and they never asked for, but which they can
What is the type of quality referring to giving customers things they didn't know they wanted and they never asked for, but which they can now not do without? Question 2Select one: a. Basic Quality b. Excitement quality c. Intermediate Quality d. Performance quality
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Contemporary Management
Authors: Gareth Jones, Jennifer George
9th Edition
0077718372, 978-0077718374
