• What is the underlying cause of the conflict? Additionally, what role (if any) has each team member (Mary, John, Rob, Ted). played in creating this level of conflict? Discuss each team member's contribution to the conflict (if any).
• What are the coach's basic options (processes, actions) and for each option what are the risks and potential benefits? For example, how much should the coach direct each student to change their behavior versus allowing the students to solve the problem on their own?
• Which team members should the coach talk to or should the coach talk to all the team members? What should the coach say or ask each team member, and in what order (i.e., order of team members and order of questions and/or statements)?