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What is the value of self-service in an economy? Does allowing consumers to get answers to their questions or conduct their own service requests help
- What is the value of self-service in an economy?
- Does allowing consumers to get answers to their questions or conduct their own service requests help or hurt a service company's reputation?
- Do you prefer self-service when needing help from a company? Depending upon your answer, are you more or less likely to do business with a company that employs a self-service model? Why?
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Microeconomics
Authors: Dean S. Karlan, Jonathan J. Morduch
2nd edition
1259813337, 1259813339, 978-1259813337
