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What key performance indicators (KPIs) will you want to measure and why? Remember that you are measuring the performance of your customer service department's interaction
What key performance indicators (KPIs) will you want to measure and why? Remember that you are measuring the performance of your customer service department's interaction with customers, not your company's overall customer service performance. Question 2 - How will measuring customer service department KPIs help increase customer loyalty
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Fundamentals Of Quality Control And Improvement
Authors: Amitava Mitra
5th Edition
1119692334, 978-1119692331
