• What leadership behaviors are needed to improve the work environment, determined via your assessment of the employee engagement survey?
• What leadership skills would you recommend including in your organizational leader's toolkit to develop the identified leadership behaviors?
• How will improvements in the recommended leadership skills and behaviors improve organizational performance?

EMPLOYEE SATISFACTION SURVEY RESULTS
SURVEY QUESTIONS	FOCUS AREA	PERCENT FAVORABLE RESULTS
Current Year	Two Years Ago	Four Years Ago
Constantly strives to provide value to our clients and customers	CLIENT/CUSTOMER	90	89	91
My company cares about its employees	COMPANY & STRATEGY	60	70	75
My company cares about its customers	COMPANY & STRATEGY	75	74	76
I believe the company mission and vision drive the decisions that are made	COMPANY & STRATEGY	60	65	71
My job makes good use of my skills and abilities	JOB SATISFACTION	43	52	59
I am very satisfied with my job	JOB SATISFACTION	35	41	48
My supervisor shows appreciation for the work that I do	JOB SATISFACTION	38	48	55
My pay is competitive with others places that I could work	JOB SATISFACTION	75	77	76
I am proud to be a part of this company	JOB SATISFACTION	70	72	79
I am proud to tell my friends and family that I work here	JOB SATISFACTION	80	81	80
Recognizes employees based on merit, i.e., accomplishments, successes.	RECOGNITION & PRAISE	46	49	52
I feel encouraged to come up with new and better ways of doing things	RECOGNITION & PRAISE	35	40	43
My work gives me a sense of personal accomplishment	RECOGNITION & PRAISE	38	42	44
When people work extra hard to meet our goals they are rewarded accordingly	REWARD & RECOGNITION	31	35	40
My Supervisor takes the time to praise those who do an excellent job	REWARD & RECOGNITION	35	39	44
I have received the training I need to perform my job responsibilities	TRAINING & DEVELOPMENT	66	70	68
My Supervisor talks with me to help me determine my training and development goals.	TRAINING & DEVELOPMENT	25	28	33
Maintains working conditions that are safe	WORKING CONDITIONS	78	80	80
Maintains working conditions that are clean and orderly	WORKING CONDITIONS	80	82	82
Respects the dignity and diversity of all employees	WORKING CONDITIONS	75	76	75
Committed to helping employees fulfill their family and other responsibilities	WORKING CONDITIONS	76	73	68
Provides leadership who act in just and ethical ways	WORKING CONDITIONS	35	45	53
Provides employees with a sense of fulfillment and purpose in their jobs	WORKING CONDITIONS	77	80	80
Provides employees with a sense of security in their jobs	WORKING CONDITIONS	43	44	47
Provides employees with fair compensation	WORKING CONDITIONS	75	76	75
Promotes an environment in which employees feel free to make suggestions and complaints	WORKING CONDITIONS	37	41	44
Provides an inclusive environment where each employee is considered as an individual	WORKING CONDITIONS	36	40	41
I have the tools and resources to do my job well	WORKING CONDITIONS	76	77	76
In my job I have clearly defined quality goals	WORKING CONDITIONS	80	80	77
When I am having difficulty my Supervisor is there to support me so I do not feel abandoned	WORKING CONDITIONS	35	38	44
My Supervisor gives me useful information on how I can improve my job performance	WORKING CONDITIONS	38	41	44
My Supervisor lets me know where I stand and what is expected of me	WORKING CONDITIONS	36	39	42
I trust my supervisor	WORKING CONDITIONS	24	33	39