Question
What proportion of customers rate the company with top box survey responses (which is defined as scale levels 4 and 5) on quality, ease of
What proportion of customers rate the company with top box survey responses (which is defined as scale levels 4 and 5) on quality, ease of use, price, and service in the Customer Survey worksheet? How do these pro- portions differ by geographic region?
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Business Analytics Methods Models And Decisions
Authors: James R. Evans
2nd Edition
321997824, 978-1119298588, 978-0321997821
