What recommended practices for the management of staff or volunteers may not have been followed in this case?

9.4 Myra the Volunteer Manager Myra is currently the paid volunteer manager at a nonprofit that provides afterschool enrichment programs for children from lowincome neighborhoods. Before Myra was hired, she worked for many yea rs as a volunteer for the organization, which had a professional executive director but no staff member serving as volunteer manager. But managing the volunteers directly became too time consuming for the executive director, and she was able to place funds in the budget to create a volunteer manager position for the first time last year. Because of Myra's experience as a longstanding volunteer, the executive director offered her the new position, thinking that her experience would enable her to build and manage the program. Myra accepted the assignment and has been in her position for about a year. She recruits volunteers, provides them with orientation and training, and supervises their work. Until recently, the organization always had attracted well-qualified volunteers in the numbers it needed to sustain its programs. But over the past year, the turnover of volunteers has increased, and both the number and quality of individuals expressing an interest in serving has declined. The executive director met with Myra and expressed her concern. Myra became defensive. She said that she recruits volunteers the same way the organization always has, through churches and other organizations in the community and through word of mouth among friends. "People just don't seem to be as committed as they used to be,\" she complained. The executive director suggested, "How about trying to get the word out at the local university. I would think that some students would be interested in working with us. And maybe we should be more visible on Facebook and other social networking sites.\" "I tried the university,\" Myra responded. "I even put up flyers on some bulletin boards on the campus, but we didn't get any responses. And Idon't think it is appropriate for us to be on those 'websites' where people put up pictures of their pets!\" She added, "I guess young people just have so much else going on in their lives that they don't have time for our children.\" The executive director observed, "But we have enlisted some younger volunteers and they don't stay with us for long. Why are we having such high turnover?\" Myra again became defensive. "We can'tjust let people do things however they want. We have an established program, and there are established procedures and policies that volunteers need to follow. Some of the young people who come in just want to question everything. No matter what I tell them to do, they ask why and want to discuss new ideas with me. I don't have time for all of that. I just think people today are different from the folks who used to volunteer with us.\