Question
What support service do buyers of your product/service want and need? How can Sonic manage gaps between perceive service and expected service to satisfy customers?
What support service do buyers of your product/service want and need?
How can Sonic manage gaps between perceive service and expected service to satisfy customers?
What post sale service arrangements must Sonic make, and how would you expect these to affect customer satisfaction?
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Management A Practical Introduction
Authors: Angelo Kinicki, Brian Williams
1st Edition
0078094054, 978-0078094057
