What type of guest is this? Leisure or Business Being aware of guests and the details help ensure we met or exceed guest expectation and increase the guest experience. Each of these guests provide clues as to why they may be at the hotel, giving us an insight to how we can best connect with them. We can anticpate their needs and prepare to best assistant them. All of which help make lasting impressions and connections for return and loyal guest. 1. In the first blank box drag the category of guest (leisure or business) to match the guest profile 2. If there is a second blank box, select an additional way that best connects with that guest. Mr. James mentions he booked his trip online. He requested information about florist shops so he can make an order and what romantic restaurants were near by. You notice that he was carrying a nicely wrapped gift with him. Rati and Mitul Patel are staying at the hotel for the first time. They mentioned they are staying for 4 nights and inquired about the shuttle services and what museums and shopping is near by. Ms. Alexandra Coffee mentions that she travels 3 weeks out of 4 each month. You notice her with her laptop in the lobby speaking with one person each day for about an hour or two. Ms. Hathaway is staying Sunday to Thursday in a suite. She is a top level rewards member and has inquired about meeting spaces for 25 people and restaurants and running paths in the area. Mr. Drewery is a rewards member who travels with colleagues. He is seen with his laptop every morning in the breakfast area. He requests a map of the city and details about the school systems and how far the suburbs are from the downtown core. opportunity for the sales department to offer a corporate rate or sell meeting room space have a ice water and towel waiting for her return from her run most likely looking to move to the city with his family. Ask about his family and help provide him the best way to explore the city provide coupons/maps/sightseeing information about the city, leave a note for their return hoping their day in our city was interesting and offer to help plan their next day