What will change? Post Covid World: As a result of this unprecedented crisis, our customers are changing. Customers prefer digitalized services rather than face-face interactions. That means our organizations need change too. For example, professors delivering lessons virtually, many doctors are providing virtual care that includes mental health and primary care. Crisis is a powerful catalyst for change, creativity, and innovation. Will we need to rethink our business model or areas of strategic focus? Will the way we deliver our services look the same? How are the wants, needs and expectations of our customers going to change as result of this crisis?