When a claim is received, it is first checked whether the

claimant has a valid insurance policy. If not, the claimant is

informed that the claim is rejected due to an invalid policy.

Otherwise, the severity of the claim is evaluated. Based on the

outcome $($simple or complex claims$),$ relevant forms are sent

to the claimant. Once the forms are returned, they are

checked for completeness.

If the forms are complete, the claim is registered in the Claims

Management system and the evaluation of the claim may

start. Otherwise, the claimant is asked to update the forms.

Upon reception of the updated forms, they are checked again.