When a major airline reported that a laptop containing names, salary information, and social security numbers of 382,000 employees had been stolen from an employees car, the CEO wrote this e-mail to employees: Ive received many e-mails over the past 24 hours from employees expressing disappointment, frustration, and downright anger about yesterdays announcement of personal information belonging to thousands of employees and retirees being on a stolen computer. Im just as disappointed as you are about it. I know that many of us feel that this data lost amounts to a betrayal of the trust we place in the company to safeguard our personal information. With what did they find fault? Do you agree?