When a worker at a toilet paper mill uses the machines to turn pulpwood into rolls of paper, the worker is taking part in a Multiple Choice transformation process turning point metamorphosis conversion process CorrectTalk is a company that provides security and communications technology to jails and prisons. Over the last several months, CorrectTalk's profits have dropped and the company seems to be moving in the wrong direction. The owner recognizes that he wrongly assumed that his clients would need more technology and that his installation teams frequently have internal conflict. These issues are a result of Multiple Choice no code of ethics little company diversity no focus on JIT poor planning