When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and just make the issue worse. Other times you might say the exact thing that helps the person go from boiling mad to cool as a cucumber. So, when things start to heat up with a colleague you don't see eye-to-eye on a project or you aren't happy with the way you were treated in a meeting, for example how can you choose your words carefully in order to make sure you are communicating your ideas clearly