When addressing postal job qualifications in eCareer, for example, O'Halloran encourages employees to use the "STAR" method, which stands for situation, task, action and result.

Using the STAR method may look like this:

• Situation: "While I was working in ..."
• Task: "I was responsible for ..."
• Action: "The improvement I made was ..."
• Result: "My team accomplished ..."

1. Ability to prepare, communicate, and document technical work through presentations and written reports. 2. Knowledge of professional standards related to personnel selection and evaluation, including the Uniform Guidelines on Employee Selection Procedures. 3. Ability to interact professionally with people at various levels inside and outside the organization. 4. Ability to work independently and exercise good judgment to prioritize and complete/assignments. 5. Ability to attend to details sufficient to ensure accuracy and comprehensiveness of work. 6. Ability to use Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint,) sufficient to analyze data, create/and format reports, and create presentations. 7. Knowledge of industry standards and best practices in succession planning. 8. Knowledge of best practices and industry standards in the use of assessments for measuring leadership potential and succession planning. 9. Ability to support and administer a succession planning program.