When an employee exhibits behavior problems, it is not part of the manager's role to analyze the cause of the errant behavior but rather to: Question 14 options: limit the negative impact of the behavior. address the results of that behavior. prevent the behavior from influencing staff performance. discipline the employee.The phrase "heterogeneous work group" refers to a: Question 16 options: departmental team or other group of workers who are all in the same skill category or pay grade. group of workers all of whom require constant supervision. group composed of a number of differing backgrounds and different levels of education and skill. group composed largely of technical or professional employees