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when another customer complains about the hair salon wherr Georgeanna is a loyal customer, she defends it because she feels responsiblefor the continued success of
when another customer complains about the hair salon wherr Georgeanna is a loyal customer, she defends it because she feels responsiblefor the continued success of the hair salon. this behavior suggests she has reached the ________ rung of the loyalty ladder. a.word of mouth/buzz b.repeat purchase c. satisfaction d. evangelism e.ownership
a.word of mouth/buzz
b.repeat purchase
c. satisfaction
d. evangelism
e.ownership
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Advanced Accounting
Authors: Joe Hoyle, Thomas Schaefer, Timothy Doupnik
10th edition
0-07-794127-6, 978-0-07-79412, 978-0077431808
