When approached by her employees, Barbara makes an effort to listen with , suspending her initial judgments and trying to see the issue from the other person's perspective.

A. empathetic understanding

B. filters off

C. filters on

D. reasonable doubt

One of the characteristics of an effective team is demonstrated by member's willingness to

A. put off developing rules of conduct geared toward achieving performance goals

B. set and act upon a few immediate performance-oriented goals and tasks

C. devote little energy to spending time together to develop trust and rules of behavior

D. choose team members based on personality rather than skills

Gordy is one of those individuals who just has a way with people. He has great listening skills and always seems to know the right thing to say to help settle conflicts. As a team member, he'd be considered a/an

A. avoider

B. evaluator

C. contributor

D. communicator

In contrast to other types of teams, are responsible for implementing solutions as well as recommending them.

A. project

B. process-improvement

C. cross-functional

D. self-directed

are characterized by a high degree of interdependence geared towards the achievement of a goal or the completion of a task.

A. groups

B. leaders

C. organizations

D. teams

The process of transmitting information from one party to another is known as

A. communication

B. decoding

C. semantics

D. distortion

Among the special considerations for members of a team is the need to share more information about cultural context, in greater detail.

A. virtual

B. process-oriented

C. project-improvement

D. diversity management

Typically, a team functions as long as it's needed to solve a particular problem, after which it's adjourned.

A. process-improvement

B. cross-functional

C. self-directed

D. project

In dialogue, the focus should be mainly on

A. emphasizing differences rather than commonalities

B. building relationships and thoughtful engagement.

C. ensuring that one's own point of view is accepted as the correct one

D. presenting opposing views in order to score points