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When calculating Total Cost of Ownership (TCO) for a proposed ERP purchase, beyond the obvious purchase price of the product itself, what components, actions, tangibles,

When calculating Total Cost of Ownership (TCO) for a proposed ERP purchase, beyond the obvious purchase price of the product itself, what components, actions, tangibles, and intangibles should be included in TCO? Why should or not TCO be included in the final purchase decision?

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