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When communicating with a customer, which of the following is NOT a question you should consider while your customer is speaking? Is the person losing

When communicating with a customer, which of the following is NOT a question you should consider while your customer is speaking?
Is the person losing their train of thought easily?
Is the person's speech slurred or irregular?
Does my job require me to serve this person?
Is the person responding inappropriately to questions?
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