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When composing good - news and neutral messages, you may use the indirect approach to build up to the news. begin the message with a

When composing good

-

news and neutral messages, you may use the indirect approach to build up to the news. begin the message with a brief orienting clause. avoid listing details or arranging them by paragraphs. write the message in a roundabout manner. use the I

-

viewpoint instead of the you

-

viewpoint.

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