When delivering bad news, the weakest refusal one can use when dealing with customers is to _____. Multiple choice question. refer them to a superior officer after explaining the reason behind the refusal convince the customers about the company policies say that the customer's need is against company policy provide the reasoning behind the company policy that restricts the customer's needA feature of "nice" customers is that they _____. Multiple choice question. provide frequent feedback on the service create a negative impact if they come back for repeat business have constant complaints about bad service would be more helpful if they provided better feedbackA feature of "nice" customers is that they _____. Multiple choice question. provide frequent feedback on the service create a negative impact if they come back for repeat business have constant complaints about bad service would be more helpful if they provided better feedback