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When employees make personal commitments in the appreciative inquiry process, what does this mean? a. pledges for increasing time spent with customers b. listing bad

When employees make "personal commitments" in the appreciative inquiry process, what does this mean? a. pledges for increasing time spent with customers b. listing bad habits or actions they will do less of to improve customer service c. describing how they will make ethics a bigger part of their work d. listing better or different behaviors they will implement to improve customer service

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