When I first discussed complexity, we looked at whether an activity, prediction, or decision in business is "Well Behaved" or not.Which of the following are examples of outcomes which are NOT well behaved? (Choose all that apply.)

Question 21 options:

A. Based on prior quarter sales, we have projected sales in the current quarter. Except it turns out we were 5% high in the prior quarter estimate. Current quarter sales turn out to be 4% lower than we expected.

B. Management decided to cut the funding of a new product development by 10%. Because of the features we lost, sales of the new product were 75% lower than expected.

C. We had already been selling $1M of product Home Depot per year. Then we expanded to sell our home and garden product at Lowes. Because Lowes total sales are only 70% the level of Home Depot's, we projected only $700,000 at Lowes. BUT, it turned outLowes is stronger in home and garden and our sales at Lowes are actually $1.4M.

D. Bob Smith managed our shipping department and we delivered 40,000 individual packages per year with a 99% satisfaction rating. We hired Susan Castlin when bob left and the shipping department, with no new personnel, is delivering 40,500 individual packages with 99% satisfaction rating.