1. When it comes to decision making, Mario's team leader is a thinker. Mario knows that in order to sell her on his proposal, Mario will have to focus on

   	1.	Sympathy
   	2.	Loyalty
   	3.	Excitement
   	4.	Information

1. Roy wrote a message to emphasize safety at his workplace. An excerpt from this message reads, "A new set of safety guidelines will be of assistance in continuing this excellent record of safety and concern for the well-being of all employees." Mary advised him to fix this sentence by instead writing, "The Safety Guidelines Committee (SGC) has written and delivered your new safety guidelines booklet to protect you from future accidents."

   Mary fixed the sentence by making it more

   	1.	Easy-to-read
   	2.	Concise
   	3.	Action-oriented
   	4.	Positive