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When looking at Porters Five Forces from the perspective of information systems, a small local eatery can strategically leverage technology to lessen pressures. To combat
When looking at Porters Five Forces from the perspective of information systems, a small local eatery can strategically leverage technology to lessen pressures. To combat the risk of players entering the market the restaurant can establish a robust online presence through a well crafted website active social media participation and SEO tactics to attract and retain clientele. Introducing CRM systems and digital loyalty programs can boost customer relationships and satisfaction levels fostering loyalty and making it challenging for newcomers to attract customers. Online booking and ordering systems offer convenience solidifying customer loyalty further. Furthermore utilizing data analytics to comprehend and cater to customer preferences can diminish buyers bargaining power while mobile apps providing deals and direct communication channels can elevate customer convenience and loyalty
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