When providing customer service, there are potential challenges associated with using social media tools for support. What are some of the main challenges?

Choose TWO of the following:

Disgruntled customers can delete your page

It can be hard to track multiple responses across multiple social platforms from a single custorner Responses are typically provided only between the hours of $9$ am$-5$pm

Agents may have to sift through a lot of content on social to find the root cause of an issue