When sales associate Brianna and assistant manager Sherry complain to store manager Mark about problems they are encountering at work, he mainly replies that it is company policy

matter$-$of$-$fact response seems to make them even more frustrated. These conversations suggest that Mark

Multiple Choice

is not effectively managing others' emotions.

has high cognitive dissonance.

has high awareness of his own emotions.

is effectively applying the EVLN model.

is encouraging his staff to increase their affective commitment.