When setting out its view on automation, AI and technology, the CIPD states, 'Automation, artificial intelligence (AI) and other workplace technologies are bringing major changes to work and employment.' Assess the scale of technology within organisations and how it impacts work.

Answer needs to: Assess the scale of technology within organisations. The answer could consider what technology is used for, how it is changing. Assess how technology impacts on work. You can use your own organisation or other organisations to illustrate the points in the answer. Consider categories of technologies - Information Technology, communication technologies, AI, and robotics.

The question provides context, and could encourage further reading for answering the question, and for referencing. Assess = Evaluate or judge the importance an issue and use available information to make a reasoned judgment.

Scale of technology: work systems and 'equipment' in use; currency, updating and efficacy of systems; implementation of technology across the organisation and areas where technology plays a greater or lesser role; organisation spend on technology and wasted spend ('here today gone tomorrow technology'); levels of support for using technology. Impact of technology: on different functions, products and services provided; on worker efficiency, worker wellbeing (for example remote working, 'always-on' technology, work-life balance, wider family issues); collaborative working (social media); worker satisfaction (automation), creativity and innovation; how the work has evolved in line with the technological timeline.