When should you use RTC Reset? To recover from No POST/No Boot. To recover from No Power/No Video. To recover from No Video/ No POST. To recover from No Boot/ No Power. Choose all that apply: What are the advantages of SSDs when compared to a traditional HDD? Less prone to physical failures. Faster data read/write speeds. Silent operation. Lower latency. Why can't the values in BIOS be saved when it shows as manufacturing mode? The system board jumper is at SERVICE_MODE state. The system board jumper is at PASSWORD_CLR state. The system board jumper is at CMOS_CLR state. The system board is faulty. State True or False: RTC Reset can be initiated on the system from a power off state but connected to AC power by pressing and holding the power button for twenty-five (25) seconds. True False Which Dell built-in diagnostic tool can be used for troubleshooting? ePSA or SupportAssist | On-board Diagnostics RTC Reset. PC Doctor. My Dell. BIOS Recovery 2 from Hard Drive option can be disabled in BIOS. Windows. DOS. No option to disable BIOS Recovery 2 from Hard Drive. Which is the easiest way to verify the functionality of system board during memory failure? By removing the memory module. By swapping the system board. By reinstalling the OS. Check the PSU Built in Self-test button. How do you initiate RTC reset? Connect System to an AC Power Keep the system in a power off state Press \& hold the power button for 25 Seconds Release the power button to initiate RTC Reset. Connect System to an AC Power Power ON system Press F12 for Boot Menu Select Diagnostics. Connect System to an AC Power Keep the system in a power off state Press \& hold the Windows key for 25 Seconds Release the power button to initiate RTC Reset. Unplug AC Power Keep the system in a power off state Disconnect system battery Press power button for 25 seconds to initiate RTC Reset. Choose all that apply: What is correct about Intel Optane Memory? It is Intel Processor L4 cache. It pairs memory and storage into one virtual drive visible to the OS. It is a system acceleration solution for new 7th Gen Intel Core-t processor \& Chipset platforms. It is SATA based storage solution. Choose all that apply: You are servicing a Dell Inspiron 223265/3263 AlO Desktop and determine that the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly? Run EPSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. Replace the LCD Assembly without performing any troubleshooting step. Choose all that apply. To prevent CPU pins from bending or any damage to the system board, technicians must ensure that: ZIF Socket cover is placed back covering the CPU socket. ESD bag is used for repackaging. No special protection required. Plastic bag is used for repackaging. When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? If BT Disabled label is present inside the bottom door or chassis. If BT card is not ordered with the system. It should always be checked irrespective of other settings. It should never be checked. State True or False: Discrete Graphics cards connect to the system board of a computer system using Peripheral Component Interconnect Express (PCle) connection. True False The LCD has passed the BIST, but there is still a video problem. What other components should be checked and in what order? LCD cable, LCD panel, system board. System board, LCD panel, LCD cable. Power button, memory, system board. Coin cell battery, system board, storage device (SSD or HDD). What should a user do to preserve BlOS settings before recovering the system? No user action is required as the BIOS setting is automatically saved. No option to preserve BlOS settings is available. Back up and copy the BIOS file into an external USB Key. Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? Power up the system and press the F12 key multiple times during the boot process to go to the Boot menu. Use the up and down arrow keys to select "Diagnostics" on the menu and press the Enter key. Power up the system and press the F2 key multiple times during the boot process. Use the up and down arrow keys to select Hard Disk Drive on the Boot menu and press the Enter key. Which key is used to access the one time boot menu while restarting the computer? F12. F2. F5. F4. is a condition in which one or more drives in a RAID array contains data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason. Double Fault. Foreign Configuration. Foreign Disks. Predictive Drive Failure. None of these. Choose all that apply: You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will you change? Change Boot Mode to UEFI. Enable Secure Boot. Disable Legacy Option ROM. Re-enter the Windows DPK key. Choose all that apply: Which of the following statements are true about the Optane DC Persistent DIMM? When AppDirect mode is configured, it retains data that in the event of power lost, system shut-down or system errors. Offers two operating modes - Memory and AppDirect Plugs into standard DDR3 DIMM connector. Intel Optane DC Persistent DIMM is supported on all Intel Processors. Choose all that apply. What are the key functions of the BIOS (Basic Input/output System)? Identify the system devices. Test the system devices. Activate the system devices. Halt the system devices. Shutdown the system devices. Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery? Self-heal is supported on Latitude, Inspiron and Vostro NB. connected to the system. When selfheal is triggered, system will auto power-on with a blank screen, reboots a couple of times - notice the LED lights (Power, Wi-Fi, HDD, and so on). Seltheal can be used to recover from a no POST / no Power / no Video situation. BIOS Auto-Recovery is an automatic recovery process occurring if BIOS image integrity has failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Bios Auto-Recovery is an automatic recovery process when system has a No Boot issue, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. BioS Auto-Recovery is an manual recovery process occurring if BIOS image integrity has failed while booting. Bios Auto-Recovery is an manual recovery process occurred if Blos image integrity is falled while booting. provided the BIOS Auto-Recovery feature from hard drive is disabled in BIOS. Choose all that apply: Which of the following statements are true about the NeW PSU BIST? Ensure to disconnect the AC power cable from the PSU, before starting the PSU BIST. To start the PSU BIST: Plug in the AC power cable \& note the LED light status. During PSU BIST, if PSU LED light will stay ON. PSU is functioning properly To restart the PSU BIST: Disconnect the AC power cable for 15 seconds (PSU BIST) reset time), and then plug-in the AC power cable