When the containers reached at Happiness Corporation, the workers started examine the quantity and the quality of the masks. They found that 1000 boxes of the masks were damage and it is wet. While 200 boxes of masks are not having three layers of protection. Mr. Tan did not satisfy and contact Asoka Co. Ltd. David who is the senior executive of Asoka Co. Ltd. informed Mr. Tan that they can't do anything for the damage of 1000 boxes of the masks because it is beyond their control. During the sailed, a big and strong wave with huge storm had caused flood in the ship. The crews of the ship cannot protect the containers from the big storm. While there is no refundable of money for 200 boxes of the masks which do not have three layers of protection as been request by Mr. Tan.

advice Mr. Tan