When would you use a custom quote rather than an HPE Complete Care Service Starter Pack? The customer has a large complex environment and needs services that are tailored to their environment and requirements. The customer requires HPE Complete Care Service Critical, rather than Standard. The customer prefers a flexible, pay-as-you-go model with a variable monthly bill that adjusts based on the customer's data center utilization. The customer requires a two-hour committed time to repair for very critical servers