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which answer is correct? A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues
which answer is correct? A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues because low priority requests can wait a long time before anyone starts to work on them. What is the BEST way to manage this issue? A: Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog B: Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels C: Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks D: Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
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