Which images of change did those two managers illustrate? How did those images affect their change management decisions and actions? Where they drew on more than one image, to what extent were those related to type of change? context of change? phase of change? their involvement in more than one change at the same time? What other factors did you identify? What conclusions can you draw from your analysis about the effects of images and mental models on the way that your interviewees approached their change manage- ment roles? .