1. Which is NOT a form of mistake proofing?
2. Training the people who use the process
3. Mandatory data fields in an electronic form with drop lists giving only appropriate answers
4. Operational switches that require 2 hands, preventing one hand from being pinched in the equipment
5. Lights and alarms that indicate a threshold has been exceeded and prevents the suspect work from moving to the next steps of the process

1. You are given a charter for a project to improve the Human Resource process for evaluating requests for short-term disability (STD) leaves of absence. The scope includes all eligible US associates, from the time that it evident that the associate will miss work that may qualify as STD until the associate is placed on STD; the scope excludes payroll-related actions and ongoing interaction with associate after the claim is approved. Which of these is the most appropriate description of the SIPOC Steps for this project?
2. 1) It becomes evident to HR that the associate is or will be missing time from work that may qualify for STD, 2) HR provides Associate with appropriate STD paperwork, 3) Associate responds with appropriate documentation, 4) Decision is made by HR to approve/deny STD, 5) Associate is placed on STD (or request is closed out).
3. 1) It becomes known by HR that the associate is or will be missing time from work that may qualify for STD, 2) HR provides Associate with appropriate STD paperwork, 3) Associate responds with appropriate documentation, 4) Decision is made by HR to approve/deny STD, 5) Associate is placed on STD (or request is closed out), 6) Updated documentation is obtained and reviewed to determine if STD continues or not.
4. 1) HR establishes STD policy, 2) Associate is hired, 3) Associate is or will be missing work that may qualify for STD, 4) HR applies the STD policy, 5) Associate is placed on STD (or request is closed out).
5. 1) Associate experiences an apparent disability, 2) Associate decides to miss time from work, 3) Associate gets and completes STD paperwork, 4) Associate is placed on STD (or request is closed out).

1. Which of these situations illustrates Little's Law?
2. As a manufacturing process became more capable (Cpk > 1.33), the amount of rework increased substantially.
3. The exit rate of the process for obtaining a driver's license card is determined by the bottleneck (time trap) step which is taking the photograph of the driver.
4. Since the exit rate of the process for making Engineering Change Requests remained constant, the plan to put 25% more requests through the process without adding resources resulted in the process cycle time increasing by 25%.
5. A process for building new homes had 24.1 days of customer value added (CVA) time and 35.9 days of non-value add (NVA) time. The process cycle efficiency was about 40%.

1. Which of the following four choices is an example of a good primary metric for a project with a clear operational definition and goal?

Choice	Name:	Operational Definition(clarify meaning)	Goal(from .. to ..)
A.	Cycle time	Average of all transactions per week, starting at "request made" to "output delivered"	Reduce substantially
B.	Total Delivered Cost	As reported in monthly financial report	$1,100 from current $1,253
C.	Percent defective items	Defective items	5%
D.	Safety training hours	Average hours per associate during past 12 months (R12)	Increase from 4.7 hrs to 10.0 hrs
E.	Answers A, B, C, and D are all correct.

1. During Step 5 of a 7-Step process improvement project, the green belt ran a pilot on an improved credit check process. The results showed that the inaccurate credit checks (the primary metric) were reduced from 8% to 2% in the pilot group.The main purpose of this pilot was:
2. To validate the impact of our solution before full implementation
3. To find the root cause of the problem
4. To help define the problem
5. To check the cohesiveness of the team

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