Which of the following are accurate statements about the sandwich approach in performance reviews? Multiple select question. It is less effective for employee improvement than emphasizing the bad news. It consists of a manager reviewing an employee, the employee reviewing the manager, and a third party then reviewing them both. It sometimes promotes the continuation of poor performance. It occurs when a manager compliments an employee, then gives negative feedback followed by positive comments.Which of the following are recommended practices for written bad-news communications to customers? Multiple select question. Include the same basic elements as other bad-news messages. Focus on the effect of customers' actions on the company. Point out alternatives the customer can control. Use aggressive verbs and "you" statements