Which of the following are qualitative as opposed to quantitative non-financial performance measures? Volume of customer complaints ii Employee turnover Defective products per processing batch iv Customer needs Employee needs vi Brand recognition vii Customer satisfaction viii Repeat business Select one: A. i, ii,vii and vi O B. i, ii, i and viii C. iv.v, vi and vii O D. v,vi, vii and viii E. i, ii, iii and iv