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Which of the following are steps in the procedure of establishing a benchmarking program for an e-commerce operation? a. All of the above b. Identify

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Which of the following are steps in the procedure of establishing a benchmarking program for an e-commerce operation? a. All of the above b. Identify "best performance" process measures c. Identify processes requiring improvement d. None of the above e. Establish a benchmarking team to oversee implementation

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