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Which of the following are trends that must be embraced by companies if they are to shift to a customer - centric orientation? Departmentalization Product
Which of the following are trends that must be embraced by companies if they are to shift to a customercentric orientation?
Departmentalization
Productorientation
Crossfunctional processes
Voice of the customer
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Principles of Risk Management and Insurance
Authors: George E. Rejda, Michael McNamara
13th edition
134082575, 978-0134083445, 013408344X, 978-0134082578
