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Which of the following behaviors of a service executive is most likely to affect a customer's perception negatively? Multiple choice question. emoting while speaking keeping
Which of the following behaviors of a service executive is most likely to affect a customer's perception negatively?
Multiple choice question.
emoting while speaking
keeping an open stance
leaning forward while speaking
pointing with fingers
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Management Information Systems
Authors: Jane Price Laudon, Ken Laudon
11th Edition
013607846X, 9780136078463
