Match the dimensions of service quality identified through the pioneering research of Parsu Parasuraman, Valarie Zeithaml, and Leonard Berry (in the left column) with their descriptions (in the right column). Drag and drop application. Reliability Reliability drop zone empty. Responsiveness Responsiveness drop zone empty. Assurance Assurance drop zone empty. Empathy Empathy drop zone empty. Tangibles Tangibles drop zone empty. The courtesy and knowledge of employees and their ability to inspire confidence and trust The ability to perform a promised service accurately and dependably The caring, individualized attention that customers receive The appearance of physical facilities, personnel, equipment, and communication materials The willingness to provide prompt service and help customers