Which of the following best describes the manager of an investment center? O A. The manager is only responsible for controlling costs. O B. The manager is responsible for generating revenues and controlling costs. O C. The manager is only responsible for generating revenues. O D. The manager is responsible for generating profits and efficiently managing the center's invested capital Which of the following is a disadvantage of decentralization? O A. It results in increased customer response time. O B. It results in problems with achieving goal congruence. O C. It does not motivate employees because the decision-making powers are not delegated. O D. It allows only the top management to make decisions. 16 16. The financial perspective of the balanced scorecard is concerned with O A. how customers perceive the business and its products and services O B. the company's ability to improve and create value O C. which business processes the company must excel in to meet expectations O D. whether investors and creditors view the company favorably